At St Fine Jewelry, we aim to provide a smooth and transparent shopping experience. Please review our Refund Policy below.
Refunds are only applicable to items that meet our Returns & Exchanges Policy criteria and are approved after inspection.
To be eligible for a refund:
The return request must be made within 7 days of delivery
The item must be unused, unworn, and in original condition
All original packaging, tags, and documentation must be included
Refunds will not be issued for:
Customized or personalized jewelry
Engraved items
Sale, promotional, or clearance items
Gift cards
Items showing signs of wear, damage, or alteration
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to the original method of payment
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer
Original shipping charges are non-refundable
Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos of the product and packaging.
Once verified, we will arrange a replacement or issue a full refund, including applicable shipping charges.
If you haven’t received your refund after the stated processing time:
Check with your bank or credit card provider
Then contact us for further assistance
St Fine Jewelry reserves the right to refuse refunds for items that do not meet our return conditions or show signs of misuse or damage.
For refund-related questions, please contact our customer support team through our official channels.
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