At St Fine Jewelry, customer satisfaction is important to us. Please review our Returns & Exchanges Policy carefully before making a purchase.
We accept returns and exchanges within 7 days of delivery, provided that:
The item is unused, unworn, and in its original condition
All original packaging, tags, and certificates (if applicable) are included
The item shows no signs of wear, damage, or alteration
Items that do not meet these conditions will not be eligible for return or exchange.
The following items are final sale and cannot be returned or exchanged:
Customized or personalized jewelry
Engraved items
Items purchased during sales, promotions, or clearance events
Gift cards
To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order.
Returns sent without prior approval may not be accepted.Customers are responsible for securely packaging the item to avoid damage during transit.
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
We recommend using a trackable and insured shipping service for return
Exchanges are subject to product availability.
If the requested exchange item is unavailable, a store credit or refund (as applicable) may be offered.
Once the returned item is received and inspected, approved refunds will be processed to the original method of payment within 5–10 business days, depending on your bank or card issuer.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.
St Fine Jewelry is not responsible for items lost or damaged during return shipping. Items remain the customer’s responsibility until received by us.
For any questions regarding returns or exchanges, please reach out to our customer support team through our official contact channels.
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